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Privacy Policy
Privacy Policy
Aapki Privacy Hamari Zimmedaari | Your Privacy is Our Responsibility
Last updated: 1 January, 2026
Khata Bhai Digital Solutions (“KhataBhai”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our WhatsApp-based billing and inventory management service.
Hindi mein: KhataBhai aapki privacy ka poora dhyan rakhta hai. Yeh policy batati hai ki hum aapka data kaise use aur surakshit karte hain.
1. Information We Collect
हम क्या जानकारी लेते हैं
Personal Information
- Name and business name (Dukaan ka naam)
- Phone number (for WhatsApp communication)
- Business address (optional)
- Email address (optional)
Business Data
- Customer names and contact numbers
- Product/inventory information
- Transaction and billing records
- Payment and udaari (credit) information
Usage Data
- WhatsApp message interactions
- Feature usage patterns
- Device information
2. How We Use Your Information
हम आपकी जानकारी का उपयोग कैसे करते हैं
- To provide billing and inventory management services
- To send automated payment reminders to your customers
- To generate invoices and reports
- To improve our AI and service quality
- To provide customer support
- To send important service updates
3. Data Storage & Security
डेटा संग्रहण और सुरक्षा
- All data is encrypted using industry-standard encryption (AES-256)
- Data is stored on secure cloud servers in India
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Automatic data backups
4. Data Sharing
डेटा साझाकरण
We DO NOT share your data with:
- Advertisers or marketing companies
- Third-party data brokers
- Any unauthorized parties
We may share data with:
- Service providers who help us operate (with strict confidentiality agreements)
- Legal authorities when required by law
- Payment processors for transaction completion
5. Your Rights
आपके अधिकार
- Access: Request a copy of your data anytime
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from promotional communications
6. WhatsApp Data
WhatsApp डेटा
- We access WhatsApp messages only to provide our services
- Voice messages are processed for billing but not stored permanently
- Photos shared for inventory are stored securely
- We follow WhatsApp Business API guidelines
7. Cookies & Tracking
कुकीज़ और ट्रैकिंग
- Our website uses essential cookies for functionality
- Analytics cookies help us improve our service
- You can disable cookies in your browser settings
- We do not use cookies for advertising purposes
8. Children's Privacy
बच्चों की गोपनीयता
- Our service is intended for business use by adults
- We do not knowingly collect data from children under 18
- If you believe a child has provided us data, please contact us
9. Data Retention
डेटा प्रतिधारण
- Active account data is retained while you use our service
- After account deletion, data is removed within 30 days
- Some data may be retained for legal compliance
- Backup data is automatically purged after 90 days
10. Policy Updates
नीति अपडेट
- We may update this policy from time to time
- Significant changes will be notified via WhatsApp or email
- Continued use of service implies acceptance of updated policy
- Previous versions are available upon request